GENERAL INFORMATION
www.ruxbury.com (hereafter “the Website”) is supplied by Rubury Aps Aps, registered at the following address:
Ruxbury Aps
Slotsmarken 16,
2970 Hørsholm
If you experience any problems with our website or any orders placed on it, please contact our Customer Service department.
E-mail: customerservice@ruxbury.com
Please also contact the Customer Service department if there are any aspects of these Terms and Conditions that you do not understand.
IMPORTANT NOTICE
Please read the Terms and Conditions thoroughly before ordering any goods from ruxbury.com
These Terms and Conditions of Sale (“the Conditions”) apply whenever you order or buy products from www.ruxbury.com The Terms and Conditions of Sale can be updated from time to time (e.g. to reflect changes in technology, our business model, system capacity or in relevant laws and regulations), and we therefore ask you to approve the Conditions each time you shop with us. Any reference to “you” or “your” means you as the user of this website; any reference to “we”, “us” or “our” means Ruxbury Aps
If you do not accept the Conditions, you cannot order or buy goods from our website.
You are entitled to withdraw from this agreement without reason within 14 days of the day you or a specified third party (excluding the carrier) physically receives the goods. Read more under “Right to Cancel”.
The rules of the Danish Sale of Goods Act pertain to your purchase, which means that there are mandatory contractual guarantees for the products. Read more under “Faulty or Incorrect Goods”.
ORDERING
Orders can only be placed via www.ruxbury.com We do not accept orders sent via e-mail, letter or fax.
An order placed on a public holiday will be processed the following workday.
You must be at least 18 years of age to buy goods on our site, and you must own a valid credit card that is accepted by us.
We can only execute your order if the delivery address is a private or business address in one of the countries listed we ship to.
We reserve the right to cancel purchases in one of the following situations without accepting liability for compensation or other expenses:
Your payment details are incorrect and cannot be verified.
Your order is placed with the intention of committing fraud, etc. or in connection with a criminal act or other illegal activity.
An unexpected error occurs on www.ruxbury.com, e.g. payment error or similar.
We have reason to believe that you are under 18.
AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?
Before making payment, you can revise the details you have entered, including delivery and billing addresses, or payment details. You can also change the goods ordered or remove goods from your basket. When you click “Buy and Pay”, a receipt will be shown on your screen. From that point on, you are bound by a purchase contract. Read more under “Right to Cancel”.
Please contact our Customer Service department if you make a mistake when placing an order – they are there to help!
After entering into the contract, the rules on Right to Cancel apply; please see below.
CONTRACT LANGUAGE
A contract to buy is in English.
PROTECTION AGAINST FRAUD
To protect you and our other customers against fraud and maintain a high level of security for online shopping, we may perform verification checks. A verification check can include the data you send to us when ordering on the website, including your address and payment details.
FORMS OF PAYMENT
We accept the following forms of payment
Visa/Visa Electron
Eurocard
MasterCard
Maestro
JCB card
Apple Pay
Google Pay
CARD VERIFICATION VALUE (CVV)
If paying by credit card, you will be asked to enter its CVV. You will find the three digits of the CVV on the back of your card, usually on the right-hand side. The CVV is needed to execute payment and to maintain a high level of security. Other, similar security precautions may also be in place.
PAYMENT SECURITY
Our payment system runs in partnership with ShopifyPay and their partners. All the data transported between your browser and our site when making a payment is encrypted. How you check that a site is encrypted depends on which browser you use. All encryption methods run via a Secure Sockets Layer (SSL).
PAYMENT PROCEDURE
When your goods leave our warehouse for delivery, your payment will be debited from the payment service you use.
Return
You have 30 days return notice if you want to cancel your purchase.
Contact customer service if you would like to cancel the purchase